Transformation Specialist - Patient Registration

2 weeks ago
Job ID
Job Type
Temporary full time
Career Level
Years of Experience

Job Description


Temporary Full Time Transformation Specialist- Patient Registration For approximately 18 months

HOURS OF WORK: Monday to Friday – Days, Evenings, Nights and Weekends (Travel between the KW & Freeport Campuses and off-site locations may be required)


Grand River Hospital is embarking on a clinical transformation that will change the way we engage with our patients and how we work with one another across the hospital every day. The result will be improved quality and safety of the care we provide.

Join the team that is setting this important change in motion. Grand River Hospital is renewing its Health Information System and recognizes the need to focus on the staff and clinicians as they are key to the success of this initiative.

Reporting to the Corporate Manager, Patient Registration, the Transformation Specialist will function as a bridge between the PRISM team and Patient Registration, by working directly with stakeholders to successfully build inter-professional and inter-departmental relationships. The Transformation Specialist, in partnership with the PRISM communications and engagement team, will provide leadership to successfully execute the common system by driving clinical adoption of the Health Information System (HIS) to achieve benefits realization. This is a critical role within PRISM, as the Transformation Specialist will function as a key liaison between clinical operations and other internal stakeholders.

Responsibilities include but are not limited to the following:
• Engages in future state design
• Participate in current state review
• Work collaboratively with internal and external business partners ie: St. Mary’s General Hospital
• Engages with key stakeholders to understand and define HIS configuration requirements supporting clinical workflows
• Communicates corporate user preference and results of workflow analysis during software configuration of HIS
• Reviews software functionality, analyzes and interprets clinical requirements and expected outcomes
• Makes recommendations that drive design, adoption and user acceptance testing
• Promotes awareness of HIS to stakeholders by using communication strategies outlined by PRISM communications and engagement team
• Supports change management within the clinical program by facilitating discussions and engagement and liaising with PRISM
• Participates in development of best practice documentation, process improvement work flows, and other tools and resources to facilitate adoption and sustainability
• Contributes to the design, execution, and evaluation of educational supports and training initiatives for user adoption and sustainability
• Involved in support of the training implementation process
• Participates and monitors the adoption of the training efforts during implementation, gathering feedback and liaising with PRISM
• Contributes to ensuring there is a safe environment for patients, staff and visitors

• Post secondary medical secretarial or health office administration diploma or equivalent combination of education and experience required
• 3 years of recent experience with patient scheduling and registration in a clinical capacity with increasing amounts of responsibility
• Demonstrated high level of initiative, decisiveness and business acumen
• Strong interpersonal, communication and facilitation skills
• Demonstrated critical thinking and creative problem solving and decision making abilities
• Demonstrated conflict resolution skills
• Good attendance record


• Experience with Cerner HIS an asset
• Experience in clinical informatics an asset
• Strong emotional intelligence with an ability to provide support to staff
• Knowledge and application of change management theory and adult learning principles
• Knowledge of project management methodology
• Sound knowledge and experience in performance measurement and quality improvement tools
• Demonstrated proficiency in MS Office including MS Word, Powerpoint, MS Visio, SharePoint and Excel


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