• Full-Time Supervisor - Patient Accounts

    Job Location CA-ON-Kitchener
    Posted Date 4 months ago(4/16/2018 3:25 PM)
    Job ID
    Job Type
    Full time
    Corporate Service
    Career Level
    Years of Experience
  • Job Description

    Full-Time Supervisor, Patient Accounts


    7.5 hour shifts
    Days (Monday – Friday)



    • Supervise billing process and ensure billing of patient services is timely and accurate. Billings include all inpatients, outpatients, WSIB, refugee, non-resident, OHIP, commercial insurance, interprovincial, non-resident, ambulance and miscellaneous charges & non-patient billing.
    • Supervise posting and proofing of credits, payments and adjustments to patients’ accounts after getting approval from Manager and Director.
    • Supervise cash handling activities, reconcile deposits transactions for patient and 3rd party payors
    • Assist in collection issues.
    • Meet with patients, families to resolve escalated payment issues, discuss payment plans etc.
    • Ensure compliance with internal controls for billing, collection and cash handling.
    • Ensure timely and accurate update of rate tables in the system.
    • Provide support to Patient Accounts/Accounts Receivable staff as it relates to ongoing use of billing system. Address system related issues.
    • Provide support and education to staff in Patient Accounts/Accounts Receivable as well as to staff in other departments to minimize errors and ensure revenues are properly coded/recorded.
    • Establish and maintain positive relationships with other departments staff members such as Registration, Emergency, Nursing Stations etc. to identify potential for patient revenues.
    • Review internal processes and provide recommendations regarding cash and revenue processes to maximize efficiencies.
    • Responsible for monthly statistical analysis of health card validation and other analysis as required.
    • Handles employee performance evaluation and feedback.
    • Liaise with other STAR system coordinators to ensure that data flowing into the Patient Accounting module, and onto the patient's accounts, is accurate timely and complete.
    • Cash Projection reporting.
    • Other duties as assigned


    • Post-secondary education at a university or college and/or a minimum four years hospital related experience in a Financial services/accounting setting.
    • Post-secondary degree in Business/Accounting is an asset
    • Broad Account Receivable, treasury and Cash flow function experience
    • 1-2 years Supervisor experience.
    • Ability to respond to changing requirements.
    • Continuous professional development and upgrading skills.
    • Proficient in Microsoft Excel, Word and PowerPoint.
    • Healthcare Billing system experience and excellent financial analysis skills required.
    • Demonstrated knowledge of union contracts
    • Knowledge of Privacy Act required
    • Good attendance record required


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