Temporary Full-Time Training Specialist (24 Positions)
Until approximately August 1, 2019 (with possibility of extension)
HOURS OF WORK:
7.5 Hour Shifts; Flexibility needed for hours with evening, night and weekend work on rotation
Grand River Hospital is embarking on a clinical transformation that will change the way we engage with our patients and how we work with one another across the hospital every day. The result will be improved quality and patient safety. Join the team that is setting an important and innovative change in motion. Grand River Hospital is renewing its Electronic Health Information System - changing the way patients and care providers communicate and share vital information. Your work on this unique and very exciting project will enhance the quality and safety of care for patients across Waterloo Region and Guelph-Wellington for many years to come.
The Training Specialist possesses strong adult learning skills to train and support users in learning how to use the new HIS in a manner that supports best practices and patient care. Reporting to the Manager, Change Adoption, the Training Specialist provides support to clinical and corporate stakeholders for the training and implementation of the health information system in collaboration with the PRISM team. Using an existing curriculum, the Training Specialist conducts classroom departmental education and go-live coaching to support information transfer and knowledge acquisition. Acting as a change agent, the Training Specialist promotes the optimal use of information technology by end users across the continuum of care.
• Collaborate and coordinate with PRISM project team and vendor. Consults and collaborates with employees and management to facilitate, engage and positively influence the instructional and training environment.
• Works with team members, particularly the Training Coordinator, to devise mechanisms to support scheduling of classroom participants
• Conducts Plan-Do-Study-Act cycles for lesson plans and training environment build
• Provides feedback on education support materials and assists in updating materials for specific end user populations
• Conducts classroom education preparation, developing in-depth knowledge of training material and the system functionality supporting system workflows.
• Manage all training logistics including setting up classrooms, sending invites to training participants, taking attendance, etc. and organizing training manuals and technical aids including manuals, multimedia visual aids, and other educational materials.
• Delivers educational curriculum and training based on pre-determined lesson plans applying knowledge of adult learning theory and flexibility in training techniques and adapting to prevalent learning styles of training audience in order reach audiences of varied backgrounds and learning styles.
• Monitors and collects end user feedback from classroom participants of training and lessons plans, sharing feedback with training designers in order to facilitate continuing improvement.
• Administers end user proficiency assessment and checklists
• Identifies and escalates issues to the Manager, Change Adoption
• Collaborates with the Manager of Change Adoption to develop mitigation strategies for end users to support increased adoption
• Provides direct end-user support and coaching during implementation and post go-live to optimize skills
• Undergraduate degree or college diploma with specialization in Education, Training, Human Resources or a related field
• Two years in a training role that includes health information system go-live implementation an asset
• Knowledge and understanding of instructional design and development
• Experience in a health care setting preferred
• Strong interpersonal and listening skills with demonstrated customer service skills
• Ability to quickly learn system functionality and become a systems expert
• Strong communication skills (written, verbal, presentation) with the ability to explain technical subjects to non-technical end users in large enterprises
• Experience in the development of computer based tutorials and/or working with learning management systems is considered an asset
• Ability to adapt and respond effectively to the constantly changing business and training environment
• Demonstrated problem solving and critical thinking skills
• Demonstrated conflict management competencies
• Excellent facilitation/presentation skills
• Self-motivated, highly organized and detail oriented
• Ability to coordinate and facilitate teamwork and diverse groups
• Ability to work independently and in a team-oriented environment
• Apply to prioritize tasks in a high pressure environment
• Strong computer related skills with proficiency in Microsoft Windows (Word, Excel, PowerPoint)
• Good attendance record